Specials

Terms & Conditions

TERMS AND CONDITIONS

 

While shopping online with D M Standen Ltd, you are subject to the Terms and Conditions below which should be reviewed before any orders are placed.

We reserve the right to make adjustments to the given Terms and Conditions without notice, and as such, ask that customers review them each time they use D M Standen Ltd online.

We at D M Standen Ltd make every effort to accurately and honestly present current product and site information to our customers. We apologize for any and all errors and misinformation, which are all unintended.

We at D M Standen Ltd have done our best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee that the differences in a monitor’s display of colours is accurate. The descriptions and information supplied is true to the real product at the time of website publication.

All material on this site, including, but not limited to images, and illustrations is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by D M Standen Ltd, its related companies or by other parties that have licensed their material to D M Standen Ltd.

Use of the materials on any other website or for any purpose other than personal, non-commercial use is a violation of D M Standen Ltd copyrights, trademarks and other proprietary rights, and is strictly prohibited.

D.M. Standen is a New Zealand owned business.

The name that will appear on your statement will be D.M Standen Limited.

 

SHIPPING

We are pleased to offer a freight free service within New Zealand.You can expect delivery of your order within 5 working days from receipt of payment subject to stock levels and availability. Please note deliveries are not made over weekends or public holidays.

Delivery is made by Couriers, therefore we do need a physical address, not a PO Box, as a signature is required.

 

PRIVACY POLICY

D M Standen Ltd is committed to protecting the privacy of our customers. Personal information provided online is used solely for the purpose of fulfilling orders, or for D M Standen Ltd to contact you.

We will ensure our customer information is kept strictly confidential, and we will never pass your correspondence information onto any third party.

 

PRODUCT AVAILABILITY

If for any reason we cannot fulfil your order, we will contact you and advise you of your options. Either a refund, if paid by internet banking, or a reduced DPS payment for the amount of the out of stock item, or a delayed delivery - awaiting the out of stock item. We will happily advise you of the item's availability if you still require the out of stock item at a later date.

 

PRICING

All prices shown are in NZ dollars, and are inclusive of GST.

 

RETURNS AND FAULTY GOODS POLICY


Unsuitable:

You may return goods within 14 days if they are unsuitable. Items returned requiring a refund must be in an unused condition & have all the original packaging & labellingintact.

We will fully refund the price of the goods returned. Return of goods is at your cost.


Faulty Goods

In the unlikely event that a product purchased from us is faulty, please notify us within 7 days of delivery, we will offer you the choice of a refund or replacement. If you choose a replacement, it will be dispatched to you free of charge. If you opt for a refund, we will also reimburse you for the cost of returning the faulty item to us, once D M Standen Ltd has received the returned goods.

Please accept our apologies for the inconvenience this may have caused you.


Damaged:

Please carefully check your package when received for any signs of damage & do not sign or accept delivery if external damages are found. The courier's responsibility is to return the package to us. Please notify us on (09) 837 7100 within 48 hours upon opening if your items have been damaged in transit.

All of our deliveries are very carefully packed to keep transit damage to a minimum. We will replace all returned items broken in transit & in the event the item is out of stock we will give you a choice of a refund or re-supply at a later date.

Please accept our apologies for the inconvenience this may have caused you.

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